IMPORTANT: Please read below before placing your order to understand our current turn around times regarding Christmas Cut-off dates.
LAST ORDER DATE - UK CHRISTMAS DELIVERY
Orders placed by 2pm on Wednesday 20th December with standard delivery will be sent on Royal Mail 24 Hour service which is Royal Mail's final guaranteed Christmas Delivery post date.
Orders placed after this time with standard delivery will still be dispatched, but cannot be guaranteed before Christmas. For this reason we have added an EXPRESS DELIVERY option which will arrive via courier. Please order with this option by 11am Thursday 21st December for next day delivery.
LAST ORDER DATE - INTERNATIONAL CHRISTMAS DELIVERY
Please order by 2pm on Monday 11th December for guaranteed Christmas Delivery via Royal Mail. If this date has passed, please contact us on firstname.lastname@example.org and we can obtain a courier quote for you.
Orders placed after this time will still be dispatched, but cannot be guaranteed before Christmas.
PERSONALISED ID TAGS
LAST ORDER DATE for guaranteed UK Christmas Delivery: Friday 9th December
Orders placed after this date including personalised ID Tags will be dispatched from 17th January onwards. If your order includes other items and you would like these dispatched sooner, please order separately. P&P for personalised ID Tags on their own is just £1.50.
We aim to dispatch orders within 5 working days. However, during peak times this can take up to 10 working days. This does not apply to personalised ID Tags which take a minimum of 7 working days up to 10 working days.
STANDARD DELIVERY: ROYAL MAIL 24HR - £3.80
TRACKED DELIVERY: ROYAL MAIL 24HR TRACKED - £4.80
If you purchased a tracked delivery method, please allow a few hours for your tracking information to populate via the link sent in your dispatch notice. Standard shipping options are not trackable and this link will not update.
Royal Mail 24HR delivery aims to deliver within 24 hours (one working days) after dispatch.
In some instances these times may be exceeded by Royal Mail. We cannot be held responsible for any delays caused by Royal Mail, these delays (if any) are out of our control. Please allow 5 working days to pass before reaching out to us if you have not received your parcel.
International ShippingStandard International Airmail - £6.80
International Airmail - TRACKED - £12.80
For tracked mail, you can enter your tracking number here or click the link in your dispatch notice email. Please allow 48 hours for your tracking to populate and update.
Typically for Europe, the delivery aim is 5-7 working days from dispatch. In some instances this may take up to 10 working days. Please allow 15 working days from your dispatch notice email for your parcel to arrive before contacting us. We cannot be held responsible for any delays caused via the carrier and/or customs.
For everywhere else, the delivery aim is 7-10 working days from dispatch. In some instances this may take up to 15 working days. Please allow 20 working days from your dispatch notice email for your parcel to arrive before contacting us. We cannot be held responsible for any delays caused via the carrier and/or customs.
We are not liable for local customs and sales tax. Your local customs authority may notify you once your order reaches your country and customs and sales tax may be applied and paid by you before you receive your goods. Any customs delay or charges that may occur is beyond our control.
Lost / Stolen / Damaged parcels
We cannot be held responsible for lost or stolen parcels. Once your parcel leaves our hands, it is the responsibility of the carrier to deliver your parcel. By purchasing you adhere to these conditions. In the unlikely event your parcel has not arrived or has arrived damaged, you can look to make a claim with Royal Mail here.
Please contact us at email@example.com for any details they require to assist with your claim. The outcome of this claim is out of our control and we are unable to make any influence on the carriers decision.
For any questions regarding shipping please email: firstname.lastname@example.org
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