CancelationIf you wish to cancel your order, please contact us immediately via email firstname.lastname@example.org - whilst we will make every effort to help, we regret that we cannot cancel your order if this has already processed for dispatch (which sometimes can happen within the hour) and you will be required to return the item at your cost.
Returns & Exchanges Policy
Returns must be made within 14 days. You must notify us of a return within 7 days of receiving your parcel via email to: email@example.com
We will get back to you within 3 working days to confirm your return and send you the relevant information to make your return.
The item(s) must be returned to us in the original condition with tags attached within 14 days of receiving your parcel in order to be replaced/refunded. Returns made after this time or in an unsuitable condition will not be accepted and will be returned to you at your own cost.
Please ensure your return includes your:
- Order Name
- Order Number
- Email address used to place your order, and if different, the email you contacted us on to request your return.
In the unlikely event that your product arrives damaged or faulty this may be returned for a replacement or full refund (including shipping).
Please ensure to double, and triple check your sizing before placing an order, you can always reach out to us for help if you are unsure prior to ordering.
If your order arrives and you notice you ordered the incorrect size please contact us at: firstname.lastname@example.org please note you will be responsible for the return and exchange shipping cost for an exchange and we cannot guarantee we will have the size required for the exchange at that time, so please ensure to purchase the correct size to avoid any disappointment.
Returned merchandise must be in the condition sold with original packaging and any tags intact. Goods must be unused, in perfect condition and remain in a re-saleable condition so we recommend a careful indoor try on (clean pups only please!) if you need to try on an item. We regret that we cannot accept returns or exchanges for goods that are not in perfect condition.
Please make sure that your return is well packed and includes your order information inside of the parcel including your Name + Order Number and/or email address used to place the order so that we can identify your return quickly and speed up the returns process for you. We cannot accept liability for goods lost or damaged in transit therefore we would recommend that you obtain a free 'Certificate of Posting' from the Post Office or choose to send the goods by Recorded Delivery for your records. All returns are made at your own cost.
Please allow 7 days for us to process your return. If you have not heard from us after this time, please reach out to us at: email@example.com with your order name and number.
Received a credit note? Credit Notes are valid for 6 months from the date they are issued to you and can only be redeemed in a single transaction for the designated amount or greater, and are not valid to be redeemed with any other promotions. Delivery charges will apply.