Cancelation / Amendments
If you wish to cancel or amend your order, please contact us immediately via email firstname.lastname@example.org - whilst we will make every effort to help cancel or amend this prior to dispatch, we regret that we cannot cancel or amend your order if this has already been processed by our operations team (which sometimes can happen within the hour) and you will be required to return the item at your cost and/or place a new order.
Returns & Exchange Policy
We will gladly accept returns for a full refund (minus original shipping) within 30 days of purchase for new and unused items. Items returned after this time or in unsatisfactory condition will not be eligible for a refund.
Send your return to us at:
RETURNS @ Poppy + Ted
Unit 11 Northpoint Business Estate
Use the returns form found inside of your parcel or help us identify your return by including a note which states your order number, full name and contact email. We’ll email you within 7 days of receipt to confirm your refund!
Returns are at the cost and responsibility of the customer. We highly recommend using a recorded postage service to ensure your return arrives to us safely. Poppy + Ted cannot be held responsible for returns that are lost in transit.
Item(s) must be in new, unused and resalable condition with all tags intact. We regret we cannot accept returns for item(s) in any other condition so we highly recommend a careful indoor try on (clean pups only please!). Do not remove your tags!
Christmas Extension: Orders placed between 1st - 31st December (inclusive) are subject to an extended returns period to allow for Christmas gifting. Orders placed between these dates (only) will be accepted for return until 14th January 2022. Orders placed outside of these dates are subject to our usual returns policy as outlined below.
We are not able to offer direct exchanges at this time. Please follow our returns policy as above to receive a full refund for your item and place a new order for the alternative item / size required.
Measure twice, purchase once. We highly recommend measuring your dog and using our handy size guide prior to purchase to ensure you find the correct size. If you need any assistance please contact our friendly team at email@example.com who will be more than happy to assist you!
It’s helpful to include for us:
- Your Dog’s breed
- Age (so we know if they’re a pup or fully grown)
- Measurements at the points stated on the product size guide
Received a credit note? Credit Notes are valid for 6 months from the date they are issued to you and can only be redeemed in a single transaction for the designated amount or greater, and are not valid to be redeemed with any other promotions. Delivery charges will apply.
In the unlikely event that your product arrives to you damaged or faulty this may be returned for a replacement or full refund (including shipping).