CancelationIf you wish to cancel your order, please contact us immediately via email firstname.lastname@example.org and we can confirm if your cancellation has been successful within 3 working days. Due to the custom made - made to order aspect of our products, we are unable to cancel your order if you email us after 48 hours have passed since placing your order.
Returns & Exchanges Policy
Due to the custom made - made to order nature of our products items we can only refund damaged or faulty items. In the unlikely event that your product arrives damaged or faulty this may be returned for a replacement or full refund (including shipping). You must notify us within 7 days of receiving your parcel via email at email@example.com and we will get back to you within 3 working days. The item(s) must be returned to us within 7 days of receiving our reply in order to be replaced/refunded.
Please ensure to double check your sizing before placing an order, you can always reach out to us for help. If your order arrives and you notice you ordered the incorrect size - we will accept a return in exchange for a store credit for the value of the item(s) purchased (excluding shipping costs) only.
You must notify us within 7 days of receiving your parcel via email at firstname.lastname@example.org and we will get back to you within 3 working days with details on how to make a return. The item(s) must be returned to us within 7 days of receiving our reply in order to be accepted. You are responsible for return shipping costs.
Returned merchandise must be in the condition sold with original packaging and any tags intact. Goods must be unused, in perfect condition and remain in a re-saleable condition so we recommend a careful indoor try on (clean pups only please!) if you need to try on an item. We regret that we cannot accept returns or exchanges for goods that are not in perfect condition.
Please make sure that your return is well packed and includes your order information inside of the parcel including your Name + Order Number and/or email address used to place the order so that we can identify your return quickly and speed up the returns process for you. We cannot accept liability for goods lost or damaged in transit therefore we would recommend that you obtain a free 'Certificate of Posting' from the Post Office or choose to send the goods by Recorded Delivery for your records.
Please allow 7 days for us to process your return and arrange your store credit note. If you have not heard from us after 7 days have passed, please contact us via email at email@example.com. Credit Notes are valid for 6 months from the date they are issued to you and can only be redeemed in a single transaction for the designated amount or greater, and are not valid to be redeemed with any other promotions. Delivery charges will apply.
Please note that the purchase of sale items are final and are not eligible for return unless the product is damaged or faulty.
For any other questions or if you'd like to get in touch you can email us at: firstname.lastname@example.org