SHIPPING + RETURNS

All good! Currently dispatching parcels within 1-3 business days. (Unless next working day delivery is paid for)

UK - Options available:

ROYAL MAIL 24HR (1-3 DAY DISPATCH) - £3.95 
NEXT WORKING DAY DELIVERY - £8.95 (order before 12pm weekdays only).

Royal Mail 24HR delivery aims to deliver within 24 hours (one working days) after dispatch. Tracking is only available for next working day services.

In some instances these times may be exceeded by Royal Mail. We cannot be held responsible for any delays caused by Royal Mail, these delays (if any) are out of our control. Please allow 5 working days to pass before reaching out to us if you have not received your parcel. 

EUROPE - Options available:

INTERNATIONAL SHIPPING (EUROPE) - TRACKED - £15

For tracked mail, you can enter your tracking number here or click the link in your dispatch notice email. Please allow 48 hours for your tracking to populate and update.

Typically for Europe, the delivery aim is 5-7 working days from dispatch. In some instances this may take up to 60 working days for non tracked service. We cannot be held responsible for any delays caused via the carrier and/or customs.

INTERNATIONAL GROUP 1 - Options available:
(Canada, USA, UAE, China, Hong Kong, Singapore)

International Tracked - £20

Typically for these counries, the delivery aim is 7-10 working days from dispatch. In some instances this may take up to 15 working days. We cannot be held responsible for any delays caused via the carrier and/or customs.

REST OF WORLD - Options available:
International Tracked - £35.95

Typically for these countries, the delivery aim is 7-10 working days from dispatch. In some instances this may take up to 20 working days. We cannot be held responsible for any delays caused via the carrier and/or customs.

We are not liable for local customs and sales tax. Your local customs authority may notify you once your order reaches your country and customs and sales tax may be applied and paid by you before you receive your goods. Any customs delay or charges that may occur is beyond our control.

Lost / Stolen / Damaged parcels

We cannot be held responsible for lost or stolen parcels. Once your parcel leaves our hands, it is the responsibility of the carrier to deliver your parcel. By purchasing you adhere to these conditions. In the unlikely event your parcel has not arrived or has arrived damaged, you can look to make a claim with Royal Mail here.
Please contact us at woof@popandted.co.uk for any details they require to assist with your claim. The outcome of this claim is out of our control and we are unable to make any influence on the carriers decision.  

For any questions regarding shipping please email: woof@popandted.co.uk


Cancelation / Amendments

If you wish to cancel or amend your order, please contact us immediately via email woof@popandted.co.uk or call us on 01455 332036 - whilst we will make every effort to help cancel or amend this prior to dispatch, we regret that we cannot cancel or amend your order if this has already been processed by our operations team (which sometimes can happen within the hour) and you will be required to return the item at your cost and/or place a new order.

Returns & Exchange Policy

Refunds: 

We will gladly accept returns for a full refund within 30 days of purchase for new and unused items. Items returned after this time or in unsatisfactory condition will not be eligible for a refund.

Send your return to us at:

RETURNS @ Poppy + Ted
11 Church Street
Lutterworth
Leicestershire
LE17 4AE

Use the packing slip found inside of your parcel to highlight the item(s) you're looking to return, or help us identify your return by including a note which states your order number, full name and contact email. We’ll email you within 7 days of receipt to confirm your refund!

Returns are at the cost and responsibility of the customer. We highly recommend using a recorded postage service to ensure your return arrives to us safely. Poppy + Ted cannot be held responsible for returns that are lost in transit.

Item(s) must be in new, unused and resalable condition with all tags intact. We regret we cannot accept returns for item(s) in any other condition so we highly recommend a careful indoor try on (clean pups only please!). Do not remove your tags!

Exchanges: 

We are not able to offer direct exchanges at this time. Please follow our returns policy as above to receive a full refund for your item and place a new order for the alternative item / size required.

Measure twice, purchase once. We highly recommend measuring your dog and using our handy size guide prior to purchase to ensure you find the correct size. If you need any assistance please contact our friendly team at woof@popandted.co.uk who will be more than happy to assist you!

It’s helpful to include for us:
- Your Dog’s breed
- Age (so we know if they’re a pup or fully grown)
- Measurements at the points stated on the product size guide 
- A photo of your dog (if possible)

In the unlikely event that your product arrives to you damaged or faulty this may be returned for a replacement or full refund (including shipping). 

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3

  • Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.